Shipments and Returns

 

Packages are generally dispatched within 5-7 working days after receipt of payment and are shipped via Royal Mail with tracking and signed for.

Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.
Boxes are amply sized and your items are well-protected.

14 day money back guarantee. You may return any item purchased from Kallini Puppets for a full       refund of the goods within 14 days of delivery for any reason. Goods must be in their original packaging and unused. Original P&P are direct costs and we regret that they cannot be refunded. We do not normally refund returns postage unless the item is faulty. Purchases are also protected by the Distance Selling Regulations, which allow you to cancel the purchase within seven working days after the day you receive the item.