Delivery & Returns

Shipping

Kallini Puppets offers free worldwide shipping on all orders over £99.00

Shipping for orders below £99.00 are calculated at checkout using your delivery location, and clearly displayed in your basket before you pay

For international buyers: Kallini Puppets is not responsible for any customs duty, taxes or fees payable for items crossing the border

All parcels are shipped using Royal Mail. For deliveries outside UK, Royal Mail engage with their delivery counterparts in your country; e.g. U.S. Postal Service (North America), PostNord (Denmark, Sweden)

You can track your parcel by visiting https://www3.royalmail.com/track-your-item#/ and entering the tracking number

We obtain proof of shipping for all items

Your tracking number will be forwarded to you at the time of shipping

Items are dispatched within 4 business days

Returns

If you wish to return your item within 14 days of delivery for any reason, please inform using the contact page on our website, post the item back in the same condition and in the original packaging supplied

Return postage cost to be met by the buyer

IMPORTANT: We are unable to provide a refund if the SECURITY TAG has been removed.

Once your item is accepted back into stock you will be issued a refund usually within 2 business days