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Delivery Information

Kallini Puppets offers worldwide shipping on all orders.

Items purchased for delivery within the UK will be shipped free of charge. Items purchased for delivery elsewhere attract a shipping contribution fee of £20.00

For international buyers: Kallini Puppets is not responsible for any customs duty, taxes or fees payable for items crossing the border, such costs to be met by the purchaser

All items are inspected before being carefully packaged and are guaranteed to leave our premises in new condition

Parcels are shipped using Royal Mail. For deliveries outside UK, Royal Mail engage with their delivery counterparts in your country; e.g. U.S. Postal Service (North America), PostNord (Denmark, Sweden)

We obtain proof of shipping for all items

A tracking number is forwarded to the purchaser at the time of shipping

Items are usually dispatched within 4 business days, unless otherwise stated


If you wish to return your item within 14 days of delivery for any reason, please inform us using the contact page on this website, we will provide you with the postal address to which you should send your item. Post the item back in the same condition, and in the original packaging supplied. We recommend that you return your package using a tracked service, and send us the tracking information – IMPORTANT PLEASE NOTE: We are unable to provide a refund if the SECURITY TAG has been removed

Once your item is accepted back into stock you will be issued a refund usually within 2 business days

Return postage cost to be met by the buyer